Frequently Asked Questions
Everything you need to know about your Stündenglass experience.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental US, while international orders may take 7-14 business days depending on customs processing.
What is your return policy for apparel and accessories?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please note that certain limited-edition collaborations may be final sale.
How do I ensure I am ordering the correct size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the best fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm.
Are your products ethically manufactured?
Yes, Stündenglass is committed to ethical production. We partner exclusively with manufacturers who adhere to fair labor practices and utilize sustainable materials whenever possible.
How can I track the status of my delivery?
Once your order ships, you will receive an automated email containing your tracking number and a link to the carrier's portal for real-time updates.